Meet Your Trip Coordinators

Our people are what sets Hayes & Jarvis apart. Our diverse team of travel experts comes from all walks of life, and many live and work in the destinations we offer so they have the best expert travel tips, advice and insider information.

Find out a little more about our travel experts as we introduce a handful of our Trip Coordinators who share the reasons why they love working at Hayes & Jarvis.

Catherine

Catherine is our Africa expert. In her role as a Trip Coordinator, she not only plans unique itineraries for guests looking for a once-in-a-lifetime journey to see Africa’s diverse culture, landscape and wildlife, she’s also there for them when things don’t go according to plan. Which can definitely happen in Africa!

The reality of travel is that sometimes the unexpected happens: flights are cancelled or passports are lost. I’m here to solve any issues you encounter so you can continue enjoying your experience.”

Nitika

Nitika has been working with Hayes & Jarvis since 2014, so it’s safe to say she is a highly experienced trip coordinator. Nitika has a special knack for going the extra mile to ensure everything runs as smooth as possible for all her guests.

“Seeing our guests enjoying and having a wonderful time is the best part of my role. When you listen to their stories of how they had always dreamt of going to a certain destination and we make sure they enjoy it to the fullest without having to worry about a thing, it gives you a feeling that you are at the right place and doing the right thing.”

One of her proudest moments was helping a couple who were stranded in India due to a visa error.

“I remember particular guests traveled with us to India a couple years ago. When they reached the airport to catch their flight, Lufthansa did not let them board. They had rejected one of the visas as her passport number was incorrect. 

I called up the visa helpline and got someone on the line. I also called up the guests and merged the calls. I explained to the visa helpline person and he corrected the passport number in his system. I told the guest to inform the airlines. When he told this to Lufthansa, they didn’t agree and wanted the same in writing. The person unfortunately could not provide this and their flight took off. 

The guests went home and it took them three days to get the new visa. In these three days, I was in touch with them at least three times a day. After they finally got their visas, they inquired about the international flight cost. It was too high, so the guests decided to book the flights themselves. I canceled their initial booked return flight and refunded their costs. Simultaneously, we made all the changes and arrangements. 

After all these problems, the guests had an excellent time and appreciated my support. They planned another trip with us in 2019!”

Suramya

Suramya made the switch from insurance to her dream job in travel over five years ago and hasn’t looked back.

“I think the role of a trip coordinator is selfless. We always go beyond just our role to make our guests happy or take out our guests from difficult situations.”

“I remember one specific day when my guests were stuck in Udaipur, India. Their first flight in the afternoon was delayed and it became impossible for them to catch their international flight. While they were in the air, I rebooked their international flight for 4am. I was awake the entire night coordinating between the airline and guests. I reassured my guests that till the time they board their international flight I will be awake and available for them. The guests felt safe that they had someone to speak to. Even though I was sleepy the next day, I still feel proud of myself for going above and beyond to be there for my guests.”

Get in touch with our travel experts

If you’re worried about travelling during these uncertain times, it pays to have an expert on your side. Our travel experts are continuously checking the latest safety regulations and rules in all our destinations. They will be with you every step of the way to ensure your trip is hassle-free, and that you get back home safe.