
Guest Reviews
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Tina Backhouse
Travel Dates: September 2024
Traveled To: Tanzania
Itinerary: Tarangire - Manyara & Ngorongoro - Central Serengeti - Northern Serengeti
"Just back from our second out of this world safari organised by Hayes and Jarvis. Once again their use of knowledgeable agents and superb guides meant that our dreams were turned into lifelong, special memories."

Kathryn Stephens
Travel Dates: August 2024
Traveled To: Malaysia
Itinerary: Kuala Lumpur - Sandakan - Abai, Kinabatangan River - Sukau, Kinabatangan River - Sandakan - Kota Kinabalu Beach
"Our trip to Malaysia & Borneo was an amazing family holiday! A wonderful experience, making lots of special memories to treasure for ever."

Rupal Mittal
Travel Dates: August 2024
Traveled To: Canada
Itinerary: Vancouver - Whistler - Clearwater - Sunpeaks - Revelstoke - Banff - Calgary
"This is the first time we have used Hayes and Jarvis and the first time we have been offered a full time concierge for our holiday, we don’t think our holiday would have run as smoothly as it did without Miriam, she truly is a huge asset to the operation. Bethany made the booking experience a breeze as she knew a lot about the route we wanted to book. The communication is excellent and the trip agent app is so easy to use, it helped us stay organised throughout the trip."

Elizabeth Penman-Saint
Travel Dates: August 2024
Traveled To: Canada
Itinerary: Vancouver - Victoria - Tofino - Ucluelet - Campbell River - Glendale Cove - Parksville
"The holiday itself was simply excellent. We loved every moment :-) Hayes and Jarvis really go the extra mile for their guests, from my initial enquiry onwards they were prompt, efficient and friendly. The support we received pre-departure was excellent, but it was the support received during the trip when we had issues with our return flight (not H&J's fault) that really stood out as an amazing example of customer care. Every detail of sorting out replacement flights and accommodation was taken care of for us, so that we could enjoy the remainder of our trip. If only every company provided customer care like this!"

Rebecca Goldsmith
Travel Dates: August 2024
Traveled To: Kenya
Itinerary: Nairobi - Lake Nakuru & Lake Elementaita - Masai Mara - Kenyan Coast
"This was the holiday of a life time! The service we received from booking this trip, to having a virtual call with our Kenyan trip coordinator to arriving in Kenya and having the best hospitality! We loved every minute. The food was delicious, the people were kind and friendly, the game drives were amazing and the camps were stunning. Will be using Hayes and Jarvis to book more holidays in the future!"

Mark Earl
Travel Dates: August 2024
Traveled To: Singapore, Indonesia
Itinerary: Singapore - Ubud - Lombok
"From start to finish we were listened to and able to get the holiday of a lifetime planned for us. It was our 10 year anniversary and everywhere knew it which was lovely to see on arrival at our hotels. There was little to no stress at all on transfer days we just showed up and our guides knew where we needed to go and when. Thank you very much for everything."

Jon Ehlen
Travel Dates: July 2024
Traveled To: Japan
Itinerary: Tokyo - Takayama - Kanazawa - Kyoto - Hiroshima - Osaka - Hakone
"Worth every penny! Hayes & Jarvis took the stress away allowing us to enjoy the wonderful diverse country that is Japan. We will use them again."

Lorraine Cronshaw
Travel Dates: July 2024
Traveled To: Namibia
Itinerary: Windhoek - Sossusvlei - Swakopmund - Damaraland (Twyfelfontein) - Etosha (Anderson Gate) - Etosha (von Lindequist Gate) - Okonjima
"Our original travel planner Thidara listened carefully to what we wanted and was fantastic at arranging the perfect accommodation.All lodges/rooms were ideal for our needs and most to an excellent standard. Our 24/7 concierge Jeniffer was excellent at checking in with us and arranging things with local handlers. We were very impressed with Hayes and Jarvis and wouldn't hesitate to recommend. Our trip to Namibia was amazing thanks to them!"

Nicholas Hole
Travel Dates: July 2024
Traveled To: Botswana, Zimbabwe
Itinerary: Victoria Falls - Chobe National Park - Okavango Delta
"An amazing trip that exceeded our (high) expectations. Difficult to think of anything that we would have changed. Thadira was exceptional in interpreting our requirements and wishes, tailoring a perfect itinerary. All of the travel arrangements went like clockwork and were entirely stress-free. The safari guides and all of the staff were incredibly friendly, knowledgeable and went above and beyond to make our experience fantastically memorable and enjoyable."

Christine Steed
Travel Dates: July 2024
Traveled To: South Africa
Itinerary: Madikwe
"This was the first time I had used this company and had a number of specific requests for taking my young grandchildren on safari. I was very impressed with the way an itinerary was put together which covered everything I had asked for. The actual holiday itself was totally stress free with meet and greet, transfers and game lodge (Impodimo lodge Madikwe) being totally above our expectations. I would whole heartedly recommend this company to anyone. Thank you."

Andrew Horwood
Travel Dates: July 2024
Traveled To: Japan
Itinerary: Tokyo - Kyoto - Osaka
"Family trip to Japan. What an amazing country, so many beautiful shrines and temples, Mt Fuji, street food, city skyscrapers at night viewed through observation towers, the bullet train. Japanese people so friendly, helpful and polite, everything runs so well, no litter on the streets. We would definitely recommend Hayes and Jarvis, individualised package, support before and during the trip, all made the trip so much better. Big thank you to Andy and Anchal, you really did help to make our dreams come true and Anchal was there to support us when things didn’t go so smoothly (which was rare)."

Stephanie Waldock
Travel Dates: June 2024
Traveled To: Australia, Singapore
Itinerary: Sydney - Fraser Island - Sunshine Coast/ Noosa - Brisbane - Atherton & Atherton Tablelands - Undara/ Mount Surprise - Port Douglas - Singapore
"Our family had the most incredible trip to Australia, thanks to the exceptional organisation by James and Shagufta from Hayes & Jarvis.From Sydney to Cairns, every detail was perfectly planned and executed, allowing us to fully enjoy this beautiful country. The trip was a seamless blend of breathtaking landscapes, vibrant cities, and unforgettable experiences. It truly was the holiday of a lifetime, and we are immensely grateful for the care and precision that went into crafting our adventure. This journey will forever be etched in our memories as the best time of our lives, and we highly recommend Hayes & Jarvis for anyone looking to explore Australia!! Thank you again to James for a brilliant itinerary and to Shagufta for being there to check it all ran smoothly."
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