Guest Reviews

"This is the first time we have used Hayes and Jarvis and the first time we have been offered a full time concierge for our holiday, we don’t think our holiday would have run as smoothly as it did without Miriam, she truly is a huge asset to the operation. Bethany made the booking experience a breeze as she knew a lot about the route we wanted to book. The communication is excellent and the trip agent app is so easy to use, it helped us stay organised throughout the trip."

"The holiday itself was simply excellent. We loved every moment :-) Hayes and Jarvis really go the extra mile for their guests, from my initial enquiry onwards they were prompt, efficient and friendly. The support we received pre-departure was excellent, but it was the support received during the trip when we had issues with our return flight (not H&J's fault) that really stood out as an amazing example of customer care. Every detail of sorting out replacement flights and accommodation was taken care of for us, so that we could enjoy the remainder of our trip. If only every company provided customer care like this!"

"This was the holiday of a life time! The service we received from booking this trip, to having a virtual call with our Kenyan trip coordinator to arriving in Kenya and having the best hospitality! We loved every minute. The food was delicious, the people were kind and friendly, the game drives were amazing and the camps were stunning. Will be using Hayes and Jarvis to book more holidays in the future!"

"Our original travel planner Thidara listened carefully to what we wanted and was fantastic at arranging the perfect accommodation.All lodges/rooms were ideal for our needs and most to an excellent standard. Our 24/7 concierge Jeniffer was excellent at checking in with us and arranging things with local handlers. We were very impressed with Hayes and Jarvis and wouldn't hesitate to recommend. Our trip to Namibia was amazing thanks to them!"

"An amazing trip that exceeded our (high) expectations. Difficult to think of anything that we would have changed. Thadira was exceptional in interpreting our requirements and wishes, tailoring a perfect itinerary. All of the travel arrangements went like clockwork and were entirely stress-free. The safari guides and all of the staff were incredibly friendly, knowledgeable and went above and beyond to make our experience fantastically memorable and enjoyable."

"This was the first time I had used this company and had a number of specific requests for taking my young grandchildren on safari. I was very impressed with the way an itinerary was put together which covered everything I had asked for. The actual holiday itself was totally stress free with meet and greet, transfers and game lodge (Impodimo lodge Madikwe) being totally above our expectations. I would whole heartedly recommend this company to anyone. Thank you."

"Family trip to Japan. What an amazing country, so many beautiful shrines and temples, Mt Fuji, street food, city skyscrapers at night viewed through observation towers, the bullet train. Japanese people so friendly, helpful and polite, everything runs so well, no litter on the streets. We would definitely recommend Hayes and Jarvis, individualised package, support before and during the trip, all made the trip so much better. Big thank you to Andy and Anchal, you really did help to make our dreams come true and Anchal was there to support us when things didn’t go so smoothly (which was rare)."

"Our family had the most incredible trip to Australia, thanks to the exceptional organisation by James and Shagufta from Hayes & Jarvis.From Sydney to Cairns, every detail was perfectly planned and executed, allowing us to fully enjoy this beautiful country. The trip was a seamless blend of breathtaking landscapes, vibrant cities, and unforgettable experiences. It truly was the holiday of a lifetime, and we are immensely grateful for the care and precision that went into crafting our adventure. This journey will forever be etched in our memories as the best time of our lives, and we highly recommend Hayes & Jarvis for anyone looking to explore Australia!! Thank you again to James for a brilliant itinerary and to Shagufta for being there to check it all ran smoothly."